Returns & Exchanges
At Lotus Makeup & Skincare, we want you to be completely satisfied with your beauty journey. If a product doesn't meet your expectations, you can return or exchange it within 30 days of purchase.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization Number.
Prepare the Package
Carefully pack the unused or gently used products in their original packaging, ensuring all safety seals and promotional items are included.
Ship to Lotus
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing