Frequently Asked Questions
Everything you need to know about your Lotus beauty journey.
Are Lotus products suitable for sensitive skin?
Yes, our skincare line is formulated with hypoallergenic ingredients and botanical extracts designed to be gentle on all skin types, including sensitive skin.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Do you test your makeup or skincare on animals?
Absolutely not. Lotus is proud to be a 100% cruelty-free brand. We do not test our finished products or ingredients on animals at any stage of production.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you offer international shipping?
Yes, we ship our beauty products worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Are your products paraben-free?
Yes, all Lotus Makeup and Skincare products are formulated without parabens, sulfates, or phthalates to ensure the highest quality for your skin.